Sometimes you may need to correct or update the customer (booker) information linked to a transaction—for example, when an email address was entered incorrectly, the phone number is missing, or the booking should be registered as a corporate purchase for invoicing purposes.
On the Novotix platform, booker details can be updated directly from the Order Details (Transaction Details) page via the Order overview actions menu.
Make sure you have the required permissions. Access to editing booker details can depend on your user role, account configuration, and installed apps.
Editing booker details typically affects the information associated with the order and may be used for communication and invoicing (if enabled).
Go to Transactions in the Novotix dashboard.
Find the relevant transaction (you can search by Order ID, event name, email, etc.).
Click Details to open the Order Details page.
Scroll to the Order overview block.
Click the Actions button.
Select Edit booker.
A popup window titled Edit booker details will open.
Inside the popup, you can adjust several data categories.
At the top of the popup, you can enable the switch:
“This booking is a corporate purchase”
Additional business fields become available (depending on configuration), such as:
Company name
Chamber of Commerce number (KvK / business registration number)
VAT number
Use this option when the order should be linked to a company—typically for invoicing or administrative purposes.
In the Name section, update:
First name
Last name
Ensure the name matches the customer’s correct identity, especially if the name will appear on invoices, confirmations, or ticket ownership details.
In the Address details section, you can edit the booker’s address information.
Depending on the interface settings you may be able to:
Enter an address using the address search field, or
Switch to Manual entry if needed and fill in the fields separately (street, number, postal code, city, region, country, etc.)
Make sure the address is complete and accurate, especially when it is used for invoicing.
In the Email field, update the booker’s email address.
This is an important field because it can be used for:
Booking confirmations
Ticket delivery and resend actions
Customer communication flows
In the Phone field, update the booker’s phone number (including the correct country code).
This is useful for:
Customer support contact
Event-related updates (depending on setup)
Validation and communication in certain flows
After updating the necessary fields, click Save changes.
The popup closes and the updated details are stored on the transaction.
If you do not want to apply changes, click Cancel.
Double-check email addresses for typos before saving—this is the most common cause of missed communications.
If you switch the booking to a corporate purchase, ensure company details (VAT, registration number) are correct to avoid invoicing issues.
Editing booker details does not necessarily change the details on already-issued tickets (ticket owner details are managed in the Products section and may be handled separately).
For clarity and separation of workflows, the following actions are explained in separate helpdesk articles:
Regenerating or resending tickets
Generating and downloading invoices
Editing ticket holder (owner) details per product/ticket