The Transactions section provides a complete overview of all bookings and payments generated within the Novotix platform. This typically includes:
Ticket orders and payments
Bookings for events and products
Payment attempts and their final status
This page is primarily used to search, filter, review, and export transaction data. It is the central place to verify payments, trace orders, and support customers when questions arise.
After logging in to the Novotix dashboard, open the main menu and navigate to Transactions.
The Transactions page displays a table with transaction records and key fields such as:
Booker
Order ID
Event
Created date/time
Country
Payment method
Amount
Status
Each row represents a single transaction (order/payment record).
While the exact column set may vary based on configuration, the table usually contains:
Booker: the person who placed the order
Order ID: the unique identifier for the order (useful for support and tracking)
Event: the event the transaction belongs to
Created: date and time the transaction was created
Country: the booker’s country (based on available data)
Method: payment method used (e.g., iDEAL, Bancontact)
Amount: total paid amount for the transaction
Status: payment/transaction state (e.g., paid)
Options / Details: opens the transaction detail view
Tip: the Order ID is often the most reliable identifier when you need to locate a single transaction quickly.
The Transactions page allows you to quickly narrow down results using filters and search.
At the top of the page you can select:
From date (start date)
To date (end date)
After entering a date range, click Search to apply the filter.
Use case examples:
Review all transactions from a specific weekend
Retrieve a month-end overview for reporting
Find transactions around a known incident or customer request
Use the search field to filter transactions by specific keywords. Depending on the implementation, common searchable values include:
Event name
Order number / Order ID
Email address
Phone number
Address details
Booker name
Best practice: start broad with a single keyword (e.g., email or order ID) and refine if needed.
If you want to remove active filters and return to the default view, use Reset.
You can choose which columns are visible in the table using Column visibility.
This is helpful if you:
Only need a subset of information (for example: Order ID, Status, Amount)
Want a cleaner view for operational work
Want to include/exclude certain fields before exporting
You can adjust how many rows are shown per page (e.g., 10, 25, 50). Increasing rows can be useful when reviewing large datasets without moving through pages.
The Transactions page supports exporting and printing based on your current filtered view.
Available actions typically include:
Copy: copy the visible table data for quick pasting
Excel: export to an Excel-compatible file
PDF: export the table to a PDF report
Print: send the filtered view to your printer
Important: exports and prints generally reflect the filters and column visibility settings currently applied. For accurate reports, ensure your date range, search terms, and visible columns are set correctly before exporting.
Each transaction row includes a Details button. This opens the transaction detail view, where you can inspect the full record and (depending on your permissions and installed modules) perform follow-up actions.
Typical follow-up actions may include:
Updating booker details
Downloading tickets
Regenerating tickets
Issuing a refund
Generating an invoice (if the invoicing app is installed and configured)
Reviewing booking logs
Resending tickets
Reviewing additional form fields submitted during checkout
Categorizing the transaction so it appears correctly in reporting
Note: The full list of available actions can differ depending on platform configuration, user permissions, and installed applications.
The actions you can perform on a specific transaction are explained in a separate helpdesk article. This Transactions article focuses on:
Finding and filtering transactions
Understanding table information
Exporting and printing
Refer to the dedicated article for step-by-step guidance on refunds, ticket re-issuance, invoicing, and other transaction-level actions.
Use the Order ID whenever possible; it provides the most precise search results.
If a customer reports an issue, start by searching for their email address and then refine by event name or date.
Before exporting for reporting, set your date range first, then choose the correct column visibility, and only then export to Excel/PDF.
If you cannot find a transaction or a payment status looks incorrect, please contact Novotix Support and provide:
Order ID
Event name
Approximate purchase date/time
Booker email address
This enables the support team to investigate quickly.