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FAQ visitors
Frequently asked quesitons for visitors
I've lost my tickets, how can I find them?Help! I lost my tickets and can't find them anywhere
I did not receive my tickets, now what?I did not receive my tickets.
I love nature, do I have to print my tickets?I don't want to print my tickets, can I show them on my phone?
Can I take out a ticket insurance?Learn all about our complementary service NOVO Secure
I have paid via Sofort and have not received my tickets, why is this?Read here what the most common reason is