The Order Details page (also referred to as the Transaction Details page) provides a complete view of a single booking and payment on the Novotix platform. It is the primary place to verify what a customer purchased, how the payment was processed, and which products (tickets) were issued.
This page is commonly used for:
Customer support (questions about tickets, delivery, or personalisation)
Operational checks (payment status, issued products, delivery confirmation)
Troubleshooting and auditing (booking history and logbook events)
Depending on your account configuration, installed apps, and user permissions, additional actions may be available.
You can open the Order Details page from Transactions by selecting a transaction and clicking Details.
The Order Details page is typically organised into:
A top summary header with key status information
Tabs (Overview, Form fields, Communication)
Multiple blocks containing order, product, links, and log information
At the top of the page you will see a quick summary containing core identifiers and status indicators, such as:
Booker name and contact details
Payout amount (what will be paid out after fees, based on the payout configuration)
Transaction amount (the total paid amount of the order)
Payment status (e.g., Paid)
Language (the language used during checkout)
A unique reference / Order ID for internal tracking and support
This header is designed for immediate confirmation: “Is this the right booking?” and “Is the payment completed?”
The Overview tab contains all operational and financial information about the order, including the most important links and the booking logbook.
This is where you will typically:
Inspect the order contents
Review payment and status details
Download products/tickets
Locate and share manage booking links
Audit the booking process via logs
The Form fields tab shows any additional fields that were completed during the ordering process. This typically includes information from:
Checkout form
Order form
Personalisation form
This is useful when:
You need to verify custom answers (e.g., dietary preferences, membership numbers, GDPR opt-ins)
You need to confirm personalisation details linked to specific ticket holders
The Communication tab allows you to resend tickets and/or product communications via email.
This is typically used when:
A customer did not receive their tickets
Tickets were sent but need to be resent after changes
A customer requests a new delivery email
The Order overview block summarises what was purchased and how the totals were built up.
Here you can:
Review the products included in the order
See quantities, unit prices, and totals
Inspect how the final amount was calculated, including components such as:
Subtotal
Discounts
Additional fees (service fees, transaction fees, etc.)
Inside the Order overview block, the Actions button may offer follow-up actions depending on permissions and installed apps, such as:
Cancel and refund the order
Edit booker details
Download products as a PDF (tickets, etc.)
Generate an invoice
Download an invoice
Note: These actions are described in detail in separate helpdesk articles to keep this guide focused on understanding the page.
The Products block provides a ticket/product-level view of what was issued within the order.
Here you can:
View each issued ticket/product row
See validity dates (where applicable)
Review barcodes, pricing, fees, and status indicators
Confirm which items are valid, delivered, or require attention
Depending on your configuration, the Products block may allow actions such as:
Regenerate tickets
Download tickets
Hold tickets for automatic cancellation (if enabled)
In the products table, each ticket/product may support individual actions, such as:
Download a single ticket/product PDF (single file)
Change ticket owner details (name, email, phone, etc.)
Regenerate barcodes
Update product status to values such as:
Active
Checked-in
Refunded
Blocked
Swapped
Deleted
These options help operations and support teams quickly correct data, reissue tickets, and manage exceptions—without needing to modify the full order.
On the right-hand side, the Booking details panel typically contains the most relevant customer and payment context, such as:
Booker identity and email
Event reference
Categories (used to classify transactions for reporting)
Address details
Payment method and payment reference
Contact details (email, phone)
This panel is designed as a “support snapshot” so you can validate customer identity and key payment information at a glance.
The Important links block contains the links related to the customer experience and ticket retrieval.
Typical links include:
This is the link the visitor receives to manage their booking. Via this page, the customer can:
Manage booking details (where enabled)
Personalise tickets (if personalisation is required/enabled)
Download tickets
Open mobile tickets on the Novotix pages
Add tickets to Apple Wallet or Google Wallet (where supported)
You can:
Open the manage booking link directly
Copy the manage booking link via the copy button
This link allows downloading all products/tickets from the order in a bulk PDF.
You can:
Open the download link
Copy the download link via the copy button
The Booking logbook provides a chronological audit trail of what happened during the checkout and booking process, shown with timestamps. This is especially useful for support investigations and dispute handling.
Examples of log entries include:
Tickets added
Tickets removed
Customer data entered
Customer data changed
Terms accepted
Additional form fields completed
Booking confirmed
Payment started
Payment status updates
Tickets sent by email
Email opened
Tickets downloaded
If there is a customer complaint such as “I never received tickets” or “I didn’t complete payment,” the logbook is one of the most reliable sources to validate what happened.
The availability of actions and certain fields depends on:
Your organisation’s account settings
Installed apps (e.g., Invoicing)
Role-based permissions of the logged-in user
If you cannot see a specific button or option described in this article, it is likely not enabled for your account or your user role.
To keep this guide focused, detailed step-by-step workflows are covered in separate helpdesk articles, such as:
How to generate and download invoices
How to reissue tickets and regenerate barcodes
How to resend tickets via email